FAQs

These can sometimes take a couple of hours to come through, and can sometimes find their way to your spam/junk folder, so check there. If not, just drop us a quick message and we’ll be happy to help 🙂

If you want to change your delivery date, that’s typically no problem so long as we have at least 4 business days notice. Change it here.

Unfortunately courier delays do happen, particularly around Christmas! We may have been alerted to a delay, in which case we will try to contact you to update you, however if you've not heard from ourselves or the courier on the preferred delivery day, get in touch with us first thing on the following day.

We have a guide to the best non-drop Christmas trees - but TL;DR, the Nordman Fir, Fraser Fir and Farmer Tom’s Famous Sussex Fir have the best needle retention. Of course, no tree will retain all of it’s needles, but if your Christmas tree is cared for correctly these varieties will look full well into the new year.

No, our trees are cut where the trunk meets the ground. Trees that are dug up are unlikely to survive when re-planted. If you want a tree with roots, you can order a pot-grown tree (currently only up to 3 or 4ft).

Not as standard, but you can order a Christmas tree stand from us, or go old school and use a bucket and bricks (but we strongly recommend a stand!) 🙂

Obviously it depends on where you’re putting it 🙂 We measure our trees to around half way up the “leader” (the long bit at the top above the topmost branch), so bear in mind that your tree may be half a foot or so taller than the size you order. You also need to keep in mind that if you’re using a stand, this will add a little more height to the tree. A typical ceiling is around 8’ (apparently!).

You can find more info on our Christmas Tree Recycling page.

In short, if you’re local to our farms we may be able to collect your tree, and further afield our charity partners JustHelping may just be able to, well, help! Not all areas are covered yet, though. We’ll send out an email after Christmas if the service is available in your area.

Outside of that, presently it’s not viable for us to pick up individual trees, for logistical and environmental reasons. Many councils will offer either a free collection service or a drop-off point for tree recycling. Some local gardening companies will also collect trees for a small fee.

As we delivery via a third party courier, unfortunately that’s not something we’re able to help with at the mo. One day hopefully we’ll have elves across the nation!

We deliver to pretty much anywhere on the UK mainland... except for a few areas in the Scottish Highlands (sorry!). The specific areas in the Highlands change a bit each year, so pop your address in the checkout to see what options are available.

This varies a bit depending on where you are and how many orders we're processing, but you should normally be able to pick a delivery date 4 business days from the date of your order (so if you order on a Monday, you can pick a Friday delivery).

We use a next-day delivery service, and they delivery Monday to Friday. Trees delivered on Mondays are despatched on the Friday before.

We can’t currently deliver nationally on weekends unfortunately, but have introduced a weekend service local to our farms. You’ll see this option at the checkout if your postcode is eligible.

Unfortunately, as we deliver through a partner courier we’re not able to offer this service at this time.

Our courier deals in big and bulky items, so unfortunately they are a bit less sophisticated with tracking and won't be able to give you a narrow window, however you should receive a text the day before and the morning of the delivery day.

Yes! Our two plantations are in Sussex, and you can find out more at sussextrees.co.uk/outlets

Not typically, though feel free to make an enquiry via our sister site sussextrees.co.uk