I haven’t had an order confirmation
It’s my preferred delivery date and my tree hasn’t arrived
What are the non-drop trees?
Do the trees have roots on?
Do the trees come with a stand?
What size tree should I get?
Can you collect my tree after Christmas?
Outside of that, presently it’s not viable for us to pick up individual trees, for logistical and environmental reasons. Many councils will offer either a free collection service or a drop-off point for tree recycling. Some local gardening companies will also collect trees for a small fee.
Can you put my tree up for me?
Where can you deliver to?
How fast is delivery?
Our free delivery service is next-day, but weekday only. If you want your tree for Monday, it will be dispatched on the Friday before. Your order must be made by 72 hours before the preferred delivery date.
Can you deliver on weekends?
We can’t currently deliver nationally on weekends unfortunately, but have introduced a weekend service local to our farms. You’ll see this option at the checkout if your postcode is eligible.
Can I choose the time of delivery?
Can you give me a time window on delivery day?
We’re not able to provide a window ourselves, but if you call the courier on the morning of your delivery, typically they can narrow it down a bit.