FAQs

These can sometimes take a couple of hours to come through, and can sometimes find their way to your spam/junk folder, so check there. If not, just drop us a quick message and we’ll be happy to help 🙂

If you want to change your delivery date, that’s typically no problem so long as we have at least 4 business days notice. Change it here.

This is rare, but as it’s Christmas time, courier problems can’t be ruled out. You can contact the courier (Tuffnells) directly and provide your postcode (the quickest way to get an update is to contact your local depot), or just get in touch with us with your order number handy (this is found on your confirmation email).

We have a guide to the best non-drop Christmas trees - but TL;DR, the Nordman Fir, Fraser Fir and Farmer Tom’s Famous Sussex Fir have the best needle retention. Of course, no tree will retain all of it’s needles, but if your Christmas tree is cared for correctly these varieties will look full well into the new year.

No, our trees are cut where the trunk meets the ground. Trees that are dug up are unlikely to survive when re-planted. If you want a tree with roots, you can order a pot-grown tree (currently only up to 3 or 4ft).

Not as standard, but you can order a Christmas tree stand from us, or go old school and use a bucket and bricks (but we strongly recommend a stand!) 🙂

Obviously it depends on where you’re putting it 🙂 We measure our trees to around half way up the “leader” (the long bit at the top above the topmost branch), so bear in mind that your tree may be half a foot or so taller than the size you order. You also need to keep in mind that if you’re using a stand, this will add a little more height to the tree. A typical ceiling is around 8’ (apparently!).

You can find more info on our Christmas Tree Recycling page.

In short, if you’re local to our farms we may be able to collect your tree, and further afield our charity partners may be able to help. Not all areas are covered yet, though. We’ll send out an email after Christmas if the service is available in your area.

Outside of that, presently it’s not viable for us to pick up individual trees, for logistical and environmental reasons. Many councils will offer either a free collection service or a drop-off point for tree recycling. Some local gardening companies will also collect trees for a small fee.

As we delivery via a third party courier, unfortunately that’s not something we’re able to help with at the mo. One day hopefully we’ll have elves across the nation!

We deliver to anywhere on the UK mainland.

Our free delivery service is next-day, but weekday only. If you want your tree for Monday, it will be dispatched on the Friday before. Your order must be made by 72 hours before the preferred delivery date.

We can’t currently deliver nationally on weekends unfortunately, but have introduced a weekend service local to our farms. You’ll see this option at the checkout if your postcode is eligible.

Unfortunately, as we deliver through a partner courier we’re not able to offer this service at this time.

You will receive a 3 hour window from our courier, Furdeco, the day before your tree is due to arrive. If you have not received this, it's best to get in touch as it might be your phone number is incorrect on the order.

Yes! Our two plantations are in Sussex, and you can find out more at sussextrees.co.uk/outlets

Not typically, though feel free to make an enquiry via our sister site sussextrees.co.uk