Get In Touch

Our phone lines are now closed for 2020 as our team are working from home. We’re still providing support by email and live chat until 22nd December.

Quick answers

🗓 I need to change my delivery date

If you want to change your delivery date, that’s typically no problem so long as we have at least 4 business days notice. Change it here.

🚚 I have a question about delivery

Check out our Delivery Info page for lots of useful info.

🎄 I need help choosing a tree

We’ve got a handy tree chooser quiz here, or you can click the ‘help me choose’ button on any tree page.

📨 Where's my order confirmation?

Order confirmations are sent automatically and typically arrive within 10 minutes. If you can’t see one, please check your junk/spam folder first then get in touch if there’s still no sign of it.

🚜 Can I visit the farm to choose a tree myself?

Definitely! Visit sussextrees.co.uk for more info!

Need more answers?

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Chat with us

Usually the quickest way to get an answer, we’re online 9-5 daily.

Call us

Our office is open 9-5 on weekdays, 10-4 on weekends. Give us a bell on 01444 707360. UPDATE: Our phone lines are now closed for Christmas as our team are working from home, but we are still providing support by email.

Send us an email

Send the team a message and we’ll get back to you as quick as we can!

Office Hours

Our office is typically staffed Monady to Friday, 9 to 5 from early November. From the middle of November we’re here 7 days a week (10-4 on weekends).

Email Us