Delivery Information

Last Delivery Date 2020:

Tuesday 22nd December

At Send Me a Christmas Tree we offer free weekday delivery for orders made online. The free delivery zone covers the British mainland, except for a few Scottish Highland postcodes.

You don’t have to have your tree delivered right away – you can choose a preferred date for the tree to be delivered. See below for much more info on this.

We realise that your Christmas tree is an extra-special delivery and you’ll be eager to know when it’s going to arrive, so we’ve put together the key information about our delivery service below. Please read the below before making any enquiries related to delivery.

Delivery Date

When you make an order, we let you choose a preferred delivery date at the checkout. In the vast majority of cases, we’re able to deliver on your requested date, however it’s important to note that we cannot guarantee that your tree will be delivered on the date requested. This is due to a number of factors – mainly that we use a third-party national courier to deliver trees, but factors such as weather and sheer volume of orders (remember we’re cutting trees fresh!) can also affect it.

Some extra guidance on picking dates:

  • If you need your tree for a specific date, for example if hosting an event or party, we recommend you choose a preferred delivery date a few weekdays prior to the date it is needed, just as you would with any online order. This is to avoid your own disappointment in the event of delayed delivery.
  • Remember that you can leave us notes with instructions on where trees can be left safe by the delivery driver. If you’ve already made your order and want to add instructions, just get in touch. We pass all of these notes on to the courier, but cannot guarantee them. We recommend providing “leave safe” instructions if at all possible; if you miss the delivery and there’s no instructions, it can cause a bit of a delay.
  • We appreciate that if there’s no safe place to leave it, you might end up staying in for a day. We have to stress however, that is at your own risk and it’s important to remember delivery is not guaranteed for that day.
  • The first week of December is our peak time for orders, so delivery time may increase during this period. Again, most orders still arrive perfectly on time, but we refer you back to the point above if you need it for a particular date 🙂

We cannot offer refunds in the case where your tree is not delivered on the requested date (as it is a preferred date only) but arrives within 4 weekdays of your requested date. We cannot offer product refunds in the case of delays caused solely by the courier, but will refund the cost of any premium delivery options if these are not fulfilled.

Remember, though, that it’s very likely your tree will arrive safely as expected on the date that you picked.

If you change your mind about an order, please inform us at least 4 business days prior to your preferred delivery date and we can cancel it.

Changing Delivery Date

Wan’t to change the date you originally requested? No probs! Just fill in this quick form. Note that we’ll need to know at least 4 business days before your original delivery date.

 

Despatch & Courier Service

We’ll aim to send out your tree the weekday before your requested delivery date. There’s a simple reason why we leave it late – optimum freshness! 

We use the courier Tuffnells – we despatch trees a day before your preferred delivery date, so if this has passed please contact Tuffnells directly at your local depot – you can find details for your local depot here.

If you make your order before 12 am during the working week, and want it as soon as possible, we can usually send your tree out the very next day, so that it arrives the next weekday after that.

The standard service is weekday only, so Monday deliveries are sent out on the preceding Friday. We’re not able to send out trees on the weekend.

As it’s a courier delivering your tree, whilst they should always be polite & helpful and unload the tree off the van, they may not be able to help move your tree into place, and definitely won’t be able to help you put it in a stand unfortunately. The delivery service is to the building so please ensure if you live in a flat or a property with access issues that you have people ready to receive delivery. The courier may not be able to bring larger trees up flights of stairs.

Large Trees

Your tree will generally be delivered by a single driver, so if ordering a large tree (over 9ft) you may need to assist the driver with moving the tree off the lorry and to your door.

Delivery Times

Our courier generally delivers between 8am and 6pm. As we’re not delivering the orders ourselves, we can’t observe requests for deliveries within specific time windows, for example those made in order notes. If you have a particular need for delivery in a time window, we can arrange this with the courier for an extra fee (just get in touch prior to making your order).

 

Weekend Deliveries

Our standard delivery option is a weekday service, however you can opt to pay an extra fee (currently £25, or £5 in some local postcodes) for a weekend delivery.

Local Delivery Service

We’re now offering our own weekend delivery service for certain local postcodes. If you’re inside our local delivery zone, you’ll see a £5 weekend delivery option at the checkout. You’ll need to choose a Saturday on the date picker, but note that your tree will be delivered on either Saturday or Sunday.

 

Zones Outside of Free Delivery

At present, some Scottish Highland postcodes, and non-UK mainland deliveries are subject to an additional fee (charged to us by the courier). On occasion we won’t know the exact fee (or whether there is one) until we have your postcode. For deliveries to these areas, we reserve the right to cancel orders – but will contact you in that case, or arrange to pass on the extra courier charge.

 

Other Points

  • Special delivery instructions cannot be guaranteed.
  • Please inform us of non-delivery within 4 working days of required date, and of any complaints within 4 days of delivery.

We can not accept responsibility for third party actions, but welcome any feedback you might have on the partners we work with.